CURRICULUM VITAE
NGUYEN LE BICH TRAM
47/30/11, Quang Trung Street
Go Vap District, HCM City
Phone: 090.8206.083
CONTENT
I apply for Reservation or Guest Relation Officer in your hotel
PERSONAL INFORMATION
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Gender
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Female
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Date of Birth
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26th October 1993
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Martial Status
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Single
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Health
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Excellent
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Email
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Hobbies
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Free tour guide, Traveling, jogging, helping others
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EDUCATION QUALIFICATION
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2012- 2016
· Degree:
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HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY (HUTECH)
Bachelor in Hospitality Management
Course Duration: 4 years
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· Diploma
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nguyen cong tru high School, HCM City
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Foreign language:
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Listen and Speaking (English): Good
TOEIC: 725
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Computer Proficient:
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Word (Good), Excel(Good), SEO (basic), Microsoft Word, PowerPoint, Internet, E-mail
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Video Introduce myself:
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WORK EXPERIENCE
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· June 2013 – December 2013
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Reservation at Riverside Café Restaurant
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· March 2014 – March 2015
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Receptionist at Mismo Hotel
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· March 2016 – June 2016
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Receptionist at Majestic Hotel, District 1
1. I have a knowledge of introducing products and services to customer ( Food & Beverage, room type, room rate, amenities)
2. Good communication skills, both verbal and written
3. Good dealing with customer
4. Takes and upsell room service orders
5. Proficient with upselling products and handling complaints
6. Dispatches delivery, security, banquets, engineering, housekeeping and others via two-way radio and telephone
7. Work closely with other departments in hotel to maintain the highest standards of service to your guests
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SKILLS
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+Excellent communication
+Helpful and attentive
+Neat appearance, pleasant voice and good disposition
+Be fully conversant with the Front Office computer system
+Willingness to work hard and make a positive contribution
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CAREER OBJECTIVE
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+To gain a broad base of knowledge in Sale (upselling) and Hospitality
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+To meet customer needs
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+To widen the knowledge of managing finances of the company
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+Find out which products will sell best
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Hopefully your new position if I’m lucky
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